Warranties


When you purchase from National Equestrian Wholesalers (N.E.W.) all your rights under Australian Consumer Law are automatically granted.

You can rest assured that all our goods are of acceptable quality, material & workmanship.                        

Throughout 35 years of business we have developed long term, exclusive partnerships with specialist manufacturers.

Returns Refunds Advice

Please carefully inspect your purchase before it is used by horse or rider.

If by chance you do find an issue with your online purchase, your first point of call for advice will be the same selected pick up store.

N.E.W. will be involved and work with the store to find the best solution.

Any product confirmed to be of faulty workmanship or material will be replaced FREIGHT FREE to the store.

OH&S policy requires any return item to be in a clean & dry state especially horse rugs & riding boots.

All our saddle trees have a 10 year warranty against breakage.

Leather saddles will show natural characteristics as each hide has individual traits which are not classified as flaws.

Canvas Rug Information

Canvas Horse rugs - Have kept horses protected from the elements for generations and still remain the fabric of choice for many horse owners.

Cotton canvas is a strong, natural, breathable and affordable fabric with many advantages over new synthetic fabrics.

Our Canvas rugs are sewn together using a waxed cotton thread that swells up and expands when wet, enhancing the waterproofing treatment, so your new rug needs to be hosed down and let dry before first use.

Traditionally in the equestrian industry, quality canvas fabric that has been commercially coated to keep out moisture is referred to as waterproof.

Natural breathable proofed canvas horse rugs will keep your horse dry in most normal conditions but the fabric does have limitations.

In very heavy storms or long persistent rain, moisture can eventually enter along necklines and sewn areas and the canvas fabric can “wet out” and become saturated.

If conditions allow the horses body heat will generally dry out the rug.

We offer 16 oz, 17.6 oz and 22 oz cotton canvas with the higher 22 oz with blanket lining offering the best canvas winter protection.

In very high rainfall areas we recommend one of our synthetic fabric rugs.